Service information for white goods - installation & recycling terms and conditions

George is able to offer additional services on a range of our white good products. These options are selected when adding the item to the basket. The services are subject to our full terms and conditions at George.com.

Once your purchase has been completed, our third-party vendor will be in contact to discuss the next steps.

Service Warranty

We warrant our services for 12 months from the installation of your product. If the product encounters a problem or fault due to the service provided, we will try to fix the problem at no extra cost. Our warranty will not cover problems or faults due to incorrect use of the product, accidental damage, or failure of the product due to faulty or inadequate connections (e.g. electrical wiring, electrical outlets, pipes, fittings, valves) or ventilation (e.g. air vents).

You can find service information on each product type below:

Preparing for your visit

When you book an appointment with us, in order to provide you with the services we will need you to do the following during your visit in addition to the product-specific preparations below:

Make sure an individual over 18 years of age is present during your visit;
Provide access to the area, including any necessary connections (e.g. electrical wiring, electrical outlets, pipes, fittings, valves);
Provide access to water and electricity as necessary;
Follow our reasonable instructions.

We might not be able to provide you with the services, and we cannot refund you for the services if:

The product-specific preparations below have not been completed;
Additional work is required where we have stated below we don’t do or provide;
It puts you or our Home Delivery Technician at risk, or if our Home Delivery Technician feels it is unsafe to do so.

Freestanding Fridge & Freezer - Installation

Our Service for you

Send a skilled Home Delivery Technician who will take your new fridge / freezer to a room of your choice, unpackage and place it where required, adjusting the feet to make sure it’s level.
Take away and recycle all the unwanted external packaging.
If you’ve ordered an American Fridge Freezer, we may need to remove its doors to help get it inside but don’t worry once your fridge freezer’s in place we’ll reattach everything.
If your new fridge / freezer has a water dispenser, we will hook it up to a pre-existing cold-water supply. Please check the manufacturers website to see how close your new fridge / freezer needs to be to the water supply.
If you have chosen Removal & Recycling, we’ll take your old fridge / freezer when we leave.
We take pictures of all of our installations so we can keep a record of the service.

What you need to do

Our delivery experts will require clear access so we can safely bring your new fridge / freezer from your property entrance to the room of your choice.
Make sure that your old fridge / freezer is unplugged and out of the way when we arrive.
Carefully check the dimensions of your new fridge / freezer on the manufacture’s website, just to make sure you’ve got enough space in your room of choice.
If you’ve chosen Removal & Recycling, make sure your old fridge / freezer is disconnected, empty & fully defrosted when we arrive (if not, unfortunately we won’t be able to take the old appliance).
You’ll need a standard three-pin electric socket to be within one metre of where your new fridge / freezer will be.
When we’ve finished the set up of your new fridge / freezer, you’ll need to leave it to stand for 4 hours to let the cooling gases settle before you turn it on

There are a few things we don’t do

We don’t switch your new fridge or freezer on as it needs 4 hours to settle in to its new home.
We don’t make any changes to your property including, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.
We’ll happily take away all the external packaging but we’ll leave any internal packaging to you.
The fridges / freezers we install all require a standard three-pin electric plug socket. We don’t hardwire any of these appliances.
If access is restricted, or if the weather is bad and we need to remove the fridge / freezer doors, occasionally we may not be able to complete the delivery to avoid damaging the appliance.

Freestanding Fridge/Freezer - Recycling

Our Service for you

Send a skilled Home Delivery Technician who will take away your old fridge / freezer from a room of your choice.
Take the old fridge / freezer back to one of our depots where it will be responsibly recycled.

What you need to do

Our delivery experts will require clear access so we can safely take your old fridge / freezer from the room of your choice to your property entrance.
Make sure your old fridge / freezer is disconnected, empty & fully defrosted when we arrive (if not, unfortunately we won’t be able to take the old appliance).
Make sure that your old fridge / freezer is unplugged and out of the way when we arrive.

There are a few things we don’t do

We won’t remove a fridge / freezer that isn’t empty & fully defrosted.
The Health & Safety of our Home Delivery Technicians is a priority so they may refuse to take away the fridge / freezer if they feel it’s not safe to do so.
We don’t make any changes to your property including, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.

Freestanding Electric Cookers - Installation

Our Service for you

Send a skilled Home Delivery Technician who will disconnect your old cooker and unpack your new one.
Take away and recycle all the unwanted external packaging.
Our technicians will bring everything they need to install your new cooker including any cables.
We will carry out a full evaluation of appliance positioning, connections and perform a health and safety check to ensure that the cooker can be safely installed.
We take pictures of all of our installations so we can keep a record of the service.
If you have chosen Removal & Recycling, we’ll take your old cooker when we leave.

What you need to do

Our technicians will require clear access so we can safely bring your new cooker from your property entrance to the room of your choice.
Make sure you have the correct amp electric supply outlet for the cooker you choose and that it is within 1 meter of the intended installation location.
We can only fit your new appliance if there is a minimum clearance of 65cm above the appliance which is also free from hazards such as switches
Follow any pre-installation instructions for your cooker from the product manufacturer’s website.
Carefully check the dimensions of your new cooker on the manufacture’s website, just to make sure you’ve got enough space in your room of choice.
We’ll need access to your consumer-unit / fuse-box and any pre-existing cooker isolation switches as part of the installation so please make sure we are able to gain access.

There are a few things we don’t do

We don’t disconnect gas cookers so if you’re changing over from gas to electric, you’ll need a gas safe engineer to have disconnected your old cooker before we arrive.
We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.
In the unlikely event we identify that remedial electric work is required before your new cooker can be safely installed, we may not be able to complete your installation.
We’ll happily take away all the external packaging but we’ll leave any internal packaging to you.

Freestanding Electric Cookers - Recycling

Our Service for you

Send a skilled Home Delivery Technician who will take away your old appliance from a room of your choice.
Take the old appliance back to one of our depots where it will be responsibly recycled.

What you need to do

Make sure your old appliance has been fully disconnected this may require an electrician or gas safe engineer. Your old appliance will need to be uninstalled from its kitchen unit or housing when we arrive (if not, unfortunately we won’t be able to take the old appliance).
Our delivery experts will require clear access so we can safely take your old appliance from the room of your choice to your property entrance.

There are a few things we don’t do

We won’t remove an appliance that isn’t disconnected & uninstalled.
The Health & Safety of our Home Delivery Technicians is a priority so they may refuse to take away the appliance if they feel it’s not safe to do so.
We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.

Freestanding Laundry - Installation

Our Service for you

Send a skilled Home Delivery Technician who will unpackage and place your new appliance where required and adjust the feet to make sure it’s level.
Take away and recycle all the unwanted external packaging.
Connect your appliance to existing water outlet and waste pipes.
Plug in your appliance to an existing standard electric socket.
Switch on your appliance and run a test cycle to ensure it is functioning correctly.
If you have chosen Removal & Recycling, we’ll take your old comparable appliance when we leave.
We take pictures of all of our installations so we can keep a record of the service.

What you need to do

Our delivery experts will require clear access so we can safely bring your appliance from your property entrance to the room of your choice.
Drain your current appliance.
You’ll need a standard three-pin electric socket to be within one metre of your new appliance.
Ensure your waste pipe and water supply are also no more than 1m away from where the appliance is to be located.
Carefully check the dimensions of your new appliance on the manufacture’s website, just to make sure you’ve got enough space in your room of choice.
A condensing tumble dryer will need its own waste outlet if you’d like it to be connected to your waste water system; otherwise, you’ll need to empty the water container regularly.
Vented dryers can only be installed to a pre-existing vent.

There are a few things we don’t do

If your water isolation valve does not function (e.g. is seized due to limescale) we are unable to fix this and you'll need to source your own plumber.
We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.
The Laundry appliances we install all require a standard three-pin electric plug socket. We don’t hardwire any of these appliances.
If access is restricted occasionally we may not be able to complete installation to avoid damaging the appliance.

Freestanding Laundry - Recycling

Our Service for you

Send a skilled Home Delivery Technician who will take away your old appliance from a room of your choice.
Take the old appliance back to one of our depots where it will be responsibly recycled.

What you need to do

Make sure your old appliance is disconnected & empty when we arrive (if not, unfortunately we won’t be able to take the old appliance).
Our delivery experts will require clear access so we can safely take your old appliance from the room of your choice to your property entrance.
Make sure that your old appliance is unplugged and out of the way when we arrive.

There are a few things we don’t do

We won’t remove a appliance that isn’t disconnected & empty.
The Health & Safety of our Home Delivery Technicians is a priority so they may refuse to take away the appliance if they feel it’s not safe to do so.
We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.

Freestanding Dishwasher - Installation

Our Service for you

Send a skilled Home Delivery Technician who will unpackage and place your new appliance where required and adjust the feet to make sure it’s level.
Take away and recycle all the unwanted external packaging.
Connect your appliance to existing water and waste pipes.
Plug in your appliance to an existing standard electric socket.
Switch on your appliance and run a test cycle to ensure it is functioning correctly.
If you have chosen Removal & Recycling, we’ll take your old comparable appliance when we leave.
We take pictures of all of our installations so we can keep a record of the service.

What you need to do

Our delivery experts will require clear access so we can safely bring your appliance from your property entrance to the room of your choice.
Drain your current appliance.
You’ll need a standard three-pin electric socket to be within one metre of your new appliance.
Ensure your waste pipe and water supply are also no more than one metre away from where the appliance is to be located.
Carefully check the dimensions of your new appliance on the manufacture’s website, just to make sure you’ve got enough space in your room of choice.

There are a few things we don’t do

If your water isolation valve does not function (e.g. is seized due to limescale) we are unable to fix this and you'll need to source your own plumber.
We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.
The Dishwasher appliances we install all require a standard three-pin electric plug socket. We don’t hardwire any of these appliances.
If access is restricted occasionally we may not be able to complete installation to avoid damaging the appliance.

Freestanding Dishwasher - Recycling

Our Service for you

Send a skilled Home Delivery Technician who will take away your old appliance from a room of your choice.
Take the old appliance back to one of our depots where it will be responsibly recycled.

What you need to do

Make sure your old appliance is disconnected & empty when we arrive (if not, unfortunately we won’t be able to take the old appliance).
Our delivery experts will require clear access so we can safely take your old appliance from the room of your choice to your property entrance.
Make sure that your old appliance is unplugged and out of the way when we arrive.

There are a few things we don’t do

We won’t remove a appliance that isn’t disconnected & empty.
The Health & Safety of our Home Delivery Technicians is a priority so they may refuse to take away the appliance if they feel it’s not safe to do so.
We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.