Free returns

  • Return
    Free online returns
  • Refund
    Refund within 6 working days
  • No printer
    No need for a printer
  • 100 days guarantee
    Return within 100 days
  • Drop off
    Drop off at any Asda store (Except "Express" or "On The Move" locations)...
  • ... or hand to your Asda delivery driver
Start my online return

Jump to the info you need

How do I do an online return?

  1. Account
    Online returns are free. Go to your account. Select the items you want to return.
  2. QR Code
    You will be emailed a QR code. Take this with you when you drop your returns in store.
  3. Post Office
    Put the items you want to return into one parcel. Try to use the original packaging if you can.
  4. Return to ASDA
    Take your parcel and QR code to the collection point in your Asda store. Scan the QR code to print your label.

How else can I return items?

  • Did you know that you can now return items when you get an Asda Groceries delivery? It is super simple to do, and it is free through the Asda toyou service.

    1. Place your groceries order on Asda Groceries
    2. Give your return parcel to the Asda delivery driver
    3. Sit back, relax, and wait for your refund

    Tell me more about Asda Groceries parcel returns

Frequently asked questions

Our returns policy

As a consumer, you have legal rights. These are your statutory rights.

Our returns policy gives you more than your legal rights. That means we go above and beyond what the law asks of us.

If you are not 100% satisfied with something that you have bought from George, you can return most items. You have 100 days to decide, 30 days with third party vendor products.

You have 100 days to decide, 30 days with third party vendor products.

You will need to prove that you bought it from us. And you can choose to get a refund or an exchange.