Hi Elcee. I sympathise, I used to be a 24 and always had difficulty getting nice, decently fitting clothes anywhere. Why do designers think all of us plus-sizers are just huge shapeless lumps without waists and aren't interested in the really pretty styles of bras and knickers the nicer nightwear styles etc etc? The list could go on couldn't it?
My main niggle now with George is that they tend to only supply standard length fittings, with some styles now with the option of shorter lengths but they do not specifically cater for the extremely tall. I'm a 6'3" cross-dressing boy but there are lots of girls over 5'9" having the same difficulty as me.
I suspect the way you've made your complaint will not be picked up by anyone except the customers. You might have better luck if you contact Customer Services direct - the link to them is at the bottom of the web page.
Good luck. Trines x x