Looking after our customers and colleagues

Important Information

We are taking our responsibilities to respond to Coronavirus – Covid 19 really seriously. Looking after our customers and colleagues is our number one priority, which is why we are staying close to the advice from Government to make sure we are doing the right things.

In Our Shops

Just as you are at home, we are making every effort to try and help limit the spread of bacteria and viruses and have put additional cleaning materials in our stores. We have also asked our cleaners to focus on cleaning more frequently in the ‘high traffic’ areas. To make it easier for our customers to clean trollies and baskets before you use them, we are topping up the cleaning stations in our foyers even more regularly.


Social distancing in stores and distribution centres

Stores & Social

You must wear a face covering to enter our stores. Unless you are exempt.

Learn how we are keeping our stores, distribution centres and colleagues safe during the COVID-19 outbreak.

100 day free returns

100 Day
Free Returns

We're still offering our customers 100 days for free refunds, so that even through the disruption of everyday life, you can still have that extra bit of time to return anything that's not quite right.

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Extended Delivery*

Please bear with us, we do expect some delays to our usual delivery times while we maintain the safety of our colleagues.

UK standard delivery may take up to 5 days on Clothing and Home.

*Excludes the Channel Islands, Isle of Man, British Forces (BFPO) and international delivery addresses.

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Order Limits

Please be aware we may have to pause taking any more Clothing orders throughout the day. This is to help maintain social distancing in our Clothing warehouses.

Once we have reached our daily limit, you will not be able to place a Clothing order, but you will be able to continue browsing.

You will still be able to place orders across Home, Outdoor and Toys.

Thank you for understanding.

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Store Opening Hours

We are changing our opening hours so you can shop for longer.

* For more information about your local store, please visit our store locator.

Free standard delivery on orders over £50

Free Standard Delivery* & Click and Collect

Click & Collect is currently operating on a 2 day service for the majority of stores.

Collecting your order

The safety of our colleagues and customers is our highest priority. When collecting from store, please follow social distancing and face mask rules during your visit. You can check the latest store guidelines here.

Good news we still have FREE Standard delivery when you spend over £50 on most items across the website*

* Subject to availability. Excludes the Channel Islands, Isle of Man, British Forces (BFPO) and international delivery addresses. Excludes large items and items with third party delivery, these items will not feature the offer message on their product page. We reserve the right to remove or amend this promotion at any time.