Customer Services

George Information and Services

Customer aiding information


Thanks for shopping with George online

We hope you're completely happy with your Asda purchase; if you're not, we'll be happy to exchange or refund based on our policy below. Please visit for full details of our returns policy and exceptions

George 100 Day Satisfaction Guarantee (UK only)

If for any reason you are not satisfied with your George clothing or George Home product, simply return it within 100 days with proof of purchase for an exchange or refund. George branded products only. Excludes watches, jewellery, hair accessories, part assembled flat pack furniture and mattresses. Your statutory rights are not affected. UK mainland stores only. Excludes franchises. Visit for details of our refund and exchange policy, .

Non-George Products (UK only)

Branded products that are non-George but are available to order from are excluded from the 100 Day Satisfaction Guarantee. These can be refunded or exchanged under our 28 Day Changed Your Mind Policy. The products must be unused in a sealable condition, including any additional components that came as part of the order.


Return are free of charge. Returning small and medium items 60cm x 60cm x 90cm, just repackage your unwanted items completing the returns note with the reason code. The easiest way is to attach the returns *insert logo* label that came with your order or you can print a label in an Asda store with the order number or at home through the Asda website - - follow the toyou link. Return to store for a refund using the returns dropbox or at the click and collect service point.

To You Returns Process

Other Ways to Return

Return through Collect+

Collect +

See guidance and locations at the Collect+ website

Asda and George at ASDA

Returns by Post

Please return your item(s) and your delivery note to:

George, PO Box 9564, Newark, NG24 9GF

*Please note that the Post Office will charge for this service and we recommend that you ask for a free Certificate of Posting if using this distribution network