Returns & Exchange Policy
We hope you’re completely happy with your purchase from George.com; if you’re not, we’ll be happy to exchange or refund based on our policy below:
100 Day Satisfaction Guarantee
If for any reason you are not satisfied with your George branded clothing or homeware item purchased, simply return it within 100 days with your proof of purchase for an exchange or refund.
UK mainland stores only. Excludes franchises.
*The guarantee excludes hair accessories, pierced jewellery, mattresses and indoor & outdoor furniture. Your statutory rights are not affected.This guarantee is subject to our full terms and conditions @ George.com
Non-George products - Within 28 days
We're sure you'll love your purchase but if for whatever reason you're not delighted with your item(s) and we can't resolve your product issue, you can return it unused and in a saleable condition within 28 days of receipt for a full refund. Please visit our Customer Service pages at: asda.custhelp.com for full details of our returns policy and exceptions.
Non-George products – After 28 days
If your item is not of satisfactory quality, fit for purpose or mis-described you can return your item using the methods detailed below:
If you have any problems with your purchase after 28 days of receipt, we can offer help and assistance. Please contact us and one of our colleagues will be happy to help. Our services include a dedicated electrical help desk to assist with any of your electrical issues and a furniture repair service may visit your home to resolve any furniture issues. Please note after 28 days we can only accept back items that are not of satisfactory quality, fit for purpose or mis-described.
Ways to Return
Returning a Small to Medium sized item?
Return through Collect+
To see guidance and locations Please click here
Returns by Post
Re-package your item(s) as shown on the Delivery Note, include the Delivery Note with the parcel and take the items to the Post Office.
Returning your item(s) by post is not a free service and the Post Office will charge you for the postage value of the item.
|PO Box 9564|
Please make sure to acquire a ‘Certificate of Posting’ as this may help you if your parcel goes missing whilst in the Royal Mail distribution network.
Returning a Large sized item?
Please complete the front of your Delivery Note to let us know why you want to return your item(s), and attach this to your parcel. Collection can be arranged by contacting us on 0800 952 0101 and selecting option 2 (calls are free from a BT landline, calls from other service providers and mobile networks may vary) between 7am and 11pm (GMT/BST), 7 days a week.
When calling, please have your order number to hand, this can be found on the front of your Delivery Note or on your Order Confirmation email.
Once we've received your item(s) at our returns centre, we will issue a refund to the payment card you used to pay for the order, and send you an email to let you know. It may then take 7-10 days for the refund to show in your account, depending on your card issuer.
Frequently Asked Questions / Contact Us
Not found what you were looking for? To find answers to the most frequently asked questions or how to contact us, please visit our Customer Service pages at: asda.custhelp.com