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Free returns

  • Return
    Free online returns
  • Refund
    Refund within 6 working days
  • Drop off
    Drop off at any Asda store
  • 100 days guarantee
    Return within 100 days
  • No printer
    No need for a printer
Start my online return

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How do I do an online return?

  1. Account
    1.
    Online returns are free. Go to your account. Select the items you want to return.
  2. QR Code
    2.
    You will be emailed a QR code. Take this with you when you drop your returns in store.
  3. Post Office
    3.
    Put the items you want to return into one parcel. Try to use the original packaging if you can.
  4. Return to ASDA
    4.
    Take your parcel and QR code to the collection point in your Asda store. Scan the QR code to print your label.


How else can I return items?

Frequently asked questions

Our returns policy

As a consumer, you have legal rights. These are your statutory rights.

Our returns policy gives you more than your legal rights. That means we go above and beyond what the law asks of us.

If you are not 100% satisfied with something that you have bought from George, you can return most items. You have 100 days to decide.

You have 100 days to decide.

You will need to prove that you bought it from us. And you can choose to get a refund or an exchange.