Customer Services

To make returning this item to any Collect+ store as simple as possible, please follow the steps below.

Please note Only items that are 50x30x30cm and less can be taken back via any of the 5800 Collect+ stores.

1. Complete a Returns Note.

   This will be inside the parcel with your delivery. If you’ve mislaid it go to your account, view my orders page and select returns. You are able to email a new one to yourself.

2. Prepare your package.

   Make sure you include the Returns Note and affix the Collect+ label to the outside of the package.

3. Return to any Collect+

   To find your nearest store, please click here

   *Remember to keep your proof of postage.

4. Keep an eye out for your refund.

   Returns typically take 10 days to show in your account. You will receive confirmation via email.