Customer Services

Category Hero

ASDA & George Information and Services

Customer aiding information


Contact Us

Order Enquiries

Please Email us about your order or telephone 0800 2802 444 between 24hrs 7 days a week.. Please have your order number ready.

Gift vouchers

Email us about your order or telephone 0800 2802 444 between 9am and 5pm, Monday to Friday. Please have your order number ready.

By Post

Hamleys Direct
6th Floor
2 Fouberts Place
United Kingdom


All orders received through the website are processed and, if we accept your order by sending you a confirmatory email, dispatched within 1 working day of us receiving the order. Therefore, depending on the delivery option that you select, your products will usually be with you in just a few days. If you place your order and it is processed before 12 noon Mon-Fri, the goods will be dispatched the same day. Any orders received after 12 noon on Friday will be dispatched the following working day.

Deliveries are made between 8am and 6pm, Monday to Friday (excluding Bank Holidays). For orders placed at anytime on Saturday or Sunday, the earliest delivery date will be Wednesday.

Any product that is out of stock is displayed as such on the website and you will not be able to order that product until it is back in stock.

If you wish, you can provide us with an alternative delivery address, just let us know when ordering by filling in the delivery address on the order page.

Please note that a signature is required from an adult aged 18 years or over at the time of delivery for all types of orders.