Process Your Refund

You told us it's important to get a refund as soon as possible. We’ve listened and you can now start your return at which could help you get your money back faster.

Experiencing delays in your refund – click here to find out more

start your return online
drop it off in store

See below for more detail

Track your order and click on the return link of the item you want to send back. Follow the steps to notify us you are returning the item.

Put your items and your completed returns note in the package and seal it. You can get a new returns note here.

Head to an ASDA store and pop your parcel in the drop box or hand to a colleague at the click and collect desk. In most instances, we will refund you straight away and confirm by email.
*Terms & Conditions apply

can't get to an Asda store?

You can drop the parcel off at your local Post Office or one of our many CollectPlus locations. However, you may need to pay for these services and the refund could take longer.