Delivery

When will my iTunes voucher arrive?

Your iTunes voucher will be delivered by email within 48 hours.

What if I don't receive the email containing my iTunes voucher?

iTunes vouchers are usually delivered in minutes or, at most, within 48 hours depending on additional order security. You can also go to www.asda.virtualdelivery.co.uk and enter your order details (email address, order number and billing post code) to re-send a copy of the iTunes voucher.

What do I do if I receive an email with Steps to Access which take me to a website instead of my iTunes voucher?

Follow the instructions in Steps to Access to get your iTunes voucher information. You'll need your email address, order number and billing post code to access your voucher.

What do I do if I receive an email with a button that says View My eGift Card which takes me to a website to enter my email address?

Enter the same email address you used in the original email to access your eGift Card.

Accessing Your Purchase

What do I do if I lose my iTunes voucher?

You can go to www.asda.virtualdelivery.co.uk and enter your order details (email address, order number and billing post code) to re-send the iTunes voucher.

How do I find my Asda order number?

You can find your order number by logging into your account, or by taking a look at your order confirmation email.

What if the search page gives me an error that says 'Your digital product was not found with the information you entered'?

This means that the details you entered to find your purchase in the Asda Virtual Delivery site are either incorrect or your order hasn't been processed yet (it can take upto 48 hours for the iTunes voucher to become available). Make sure you've entered the correct email address, order number and billing post code and have waited 48 hours.

To access an eGift Card, go to www.asda.virtualdelivery.co.uk and enter your order details (email address, order number and billing post code) to re-send the iTunes voucher. You will need to be connected to a printer to print out the certificate.

What if my Code has the message: 'Your order was not valid and has been cancelled'?

This means that your order had some issues during processing. You will receive an email from Asda Direct detailing why the order has been cancelled.

What if my Code has the message: 'This item has been returned.'

This means that your code was returned. You will receive an email confirming the return from Asda Direct.

Redemption

How do I redeem the value I purchased?

You'll receive an email detailing how to access the iTunes voucher, and what steps to follow;

To redeem on your Mac or PC:

  1. Open iTunes and click iTunes Store
  2. Click Redeem
  3. Enter the PIN
  4. Download your content. Enjoy

To redeem on your iPhone, iPod Touch or iPad:

  1. Tap iTunes
  2. Tap Music and scroll to bottom
  3. Tap Redeem
  4. Enter the PIN
  5. Download your content. Enjoy

How quickly will I be able to use my virtual purchase?

Once you've activated your iTunes voucher you can use it immediately.

Gifting

How can I gift an iTunes voucher to someone else?

Access your order through www.asda.virtualdelivery.co.uk and select the 'Send as Gift' button next to the code you would like to send. Fill out the persons email address and select 'Send'.

Have I sent it to the right email address?

To confirm if you've sent the iTunes voucher to the right email address, log into www.asda.virtualdelivery.co.uk, you'll be able to see what email address you've sent a code to. If you need any further help with this, please call our Service Team on 0800 952 3003.

Returns

How do I return this product?

These items can't be returned for a refund or exchange.