George Home Cookware

George Information and Services

Customer aiding information

Guarantee and care instructions for your George Home Cookware

Guarantee

Our George Home Cookware Guarantee covers the function, materials and workmanship of our products for a full 5 years from the date of purchase. To qualify for the guarantee, we do ask that you use and clean your cookware as outlined in the recommended care instructions.

What is covered under our guarantee?


  • Workmanship
  • Base stability
  • Functional properties
  • Defective materials (where this can be shown).
  • Non-stick properties (where applicable)
  • Dishwasher care (where applicable)

What is not covered under our guarantee?


  • Changes in appearance (unless they significantly affect how the product performs)
  • Damaged caused through incorrect storage, inappropriate use or abuse
  • Normal wear and tear, cuts, scratches or impact damage
  • Damage caused by not following the recommended care instructions
  • Damaged caused by using abrasive materials and cleaners
  • Damaged caused to a non-stick coating by using metal utensils
  • If the product has been used outdoors, including on a barbecue
  • Non-domestic use, for example in a professional kitchen or café
  • Any consequential or incidental damage suffered by any person

What is the role of George Home?


  • To investigate the validity of a claim - it is at our sole discretion to determine whether there is a valid fault with the product
  • If there is a valid fault we will replace the product free of charge
  • If the item is no longer sold by George Home then we will provide an appropriate replacement of similar quality
  • Please remember - we are not responsible for any repair work that we do not authorise

What do you need to do?


Simply return the product to your local Asda store with your guarantee and proof of purchase.

Recommended care instructions for your George Home Cookware


  • All our stainless steel, carbon steel and aluminium cookware is dishwasher safe
  • Only wash your copper cookware and hard anodised pans in warm, soapy water to keep them looking at their best (dishwasher detergents can damage them)
  • Steel wool and other abrasive cleaners can spoil your cookware and damage the non-stick coating
  • Always use plastic or wooden utensils as metal utensils will damage a non-stick coating
  • Allow pans to cool, then soften any food remnants in warm, soapy water before cleaning
  • Never slice or chop food when it is still inside the pan
  • Adding salt to cold water in a stainless steel pans causes salt stains and rusting, so only add salt to boiling water in these sorts of pans
  • Don't let your pan boil dry as it can affect stability and damage a non-stick coating
  • Metal pan handles can become hot so use an oven glove when needed
  • Flames and heat can damage plastic pan handles, so always turn them away from hobs and burners that are in use
  • Keep safe and save energy by using hobs and burners that are the right size for your pan

CHIPS PANS


  • Test the temperature of the oil by adding a small piece of bread; if it crisps quickly then the oil is hot enough to start frying
  • Never fill more than a third of the pan with oil

WARNINGS


  • CHIP PANS CAN CAUSE FIRES
  • NEVER LEAVE A CHIP PAN UNATTENDED
  • IF THE OIL STARTS TO SMOKE, IMMEDIATELY TAKE THE PAN OFF the HEAT AND LEAVE IT TO COOL
  • IF THE CHIP PAN SETS ALIGHT NEVER USER WATER TO EXTINGUISH THE FLAME AS THIS COULD CAUSE A FIREBALL

ADDITIONAL CARE GUIDELINES FOR COPPER PANS


  • To keep your copper pans looking at their best, clean and dry them staright after cooling (air drying causes oxidation spots which can be difficult to clean)
  • Keep your cookware looking bright and shiny with a copper cleaner
  • Take care when handling and storing - copper scratches and dents more easily than stainless steel