Returns & Exchange Policy
We hope you’re completely happy with your George clothing purchase; if you’re not, we’ll be happy to exchange or refund based on our policy below:
100 Day Satisfaction Guarantee
If for any reason you are not satisfied with your George Clothing* or George Home* product, simply return it within 100 days with proof of purchase for an exchange or refund.
*George branded products only. Excludes watches, jewellery, hair accessories, part assembled flat pack furniture and mattresses. Your statutory rights are not affected. UK Mainland stores only. Excludes franchises. Your statutory rights remain unaffected.
Ways to Return
Please complete the front of your Delivery Note to let us know why you want to return your item(s). Then just choose from one of these easy ways to return your item (s):
1. Return to any Asda Store
For item(s) that are up to 60x60x90cm, you can return the product to any Asda store. Visit: storelocator.asda.com to find your nearest store.
- Re-package your item(s) as shown on the Delivery Note and include the Delivery Note with the parcel.
- Attach Returns Label from the delivery note to the parcel. You can also print this at home via: www.toyou.co.uk/client/George or at the Click & Collect / toyou service point in store.
- Take the package to the Click & Collect / toyou service point in any Asda store where you can either use the self-service Touchscreen terminal to process your return or a colleague will be on-hand to assist.
2. Return to any Collect+ location
For item(s) that are up to 50x30x30cm and less than 10kgs you can take them back to any one of the 5000 Collect+ stores, free of charge. Visit www.collectplus.co.uk/asda to find your nearest Collect+ location
- Remember to complete and Include the Delivery Note with the parcel
- Create / Print a Returns Label at: www.collectplus.co.uk/asda
- Take the parcel to your chosen collect+ location
Once your parcel has been scanned you'll be given a receipt with a 7-digit reference code, which you can use to track your order at: www.collectplus.co.uk/track/new.
3. Return by Post
Re-package your item(s) as shown on the Delivery Note, include the Delivery Note with the parcel and send to:
|PO Box 9564|
Please note the Post Office will charge for this service . We recommend that you ask for a free Certificate of Posting as this may help you if your parcel goes missing whilst in their distribution network.
Frequently Asked Questions / Contact Us
Not found what you were looking for? To find answers to the most commonly asked questions or how to contact us, please visit our Customer Service pages at: asda.custhelp.com