Customer Services

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ASDA & George Information and Services

Customer aiding information


Our Click & Collect service is FREE to a store of your choice and it's now a faster service! If you order before 7pm you'll be able to collect your order the following day after 5pm from the store of your choice. *


* Please note that this service is not available for remote regions and next day collection is not available on Sunday.

Not all products are available for this service, for example we cannot provide this service for large heavy products or products delivered directly from our suppliers. We show a click and collect logo on the product page to identify that this service is available.


When you go to your basket you can opt for Click and Collect and at this stage you can type in your post code to select a convenient store for collection.


As soon as the store receives your order we will send you a text message or email to tell you that it's available for collection. Your order will be held in store for 14 days, after this time it will be returned to our depot and you will be refunded. If you would like us to hold your order for another 7 days please contact the store you selected or call our contact centre 0800 952 3003.

You will need to bring along the payment card that you used when you placed your order and your order confirmation details which shows your Click and Collect order number. This is for proof of purchase confirmation.