Customer Services

click and collect

FREE CLICK & COLLECT SERVICE

Order online and pick up in-store
for free

quality guarantee

100 DAY SATISFACTION GUARANTEE

100 day satisfaction guarantee on all clothing and homeware. Terms and conditions apply

free returns

FREE RETURNS IN-STORE

You can return items for free to any ASDA store

George Information and Services

Customer aiding information

 

International Delivery Information

We now offer a range of George items for international delivery. Please check back as we'll be adding more countries that we can arrange delivery to. For more information, please see our Terms and Conditions for international orders.

 

Contact Us

The customer service team can answer questions about the website, your orders and the delivery services provided to you by ASDA Delivery Limited. Please note though, that the team is English-speaking and can currently only respond in English. You can email us any time and we'll respond. Alternatively, you can contact us using any of the details below.

Customer Services, ASDA Stores Limited, ASDA House, Southbank, Great Wilson Street, Leeds, LS11 5AD;

Email: asda1@mailgb.custhelp.com;

Telephone: (+44) (0)800 952 3003 (lines are open between 8am and 8pm (GMT), 7 days a week).

Delivery Costs and Estimated Delivery Times


Country Price Delivery Time
Belgium £5.00 3-5 Working Days*
Luxembourg £5.00 3-5 Working Days*
France £5.00 3-5 Working Days*
Republic of Ireland £5.00 3-5 Working Days*
Holland £5.00 3-5 Working Days*
Bulgaria £10.00 5-7 Working Days*
Spain (mainland only) £10.00 3-5 Working Days*
Italy £10.00 5-7 Working Days*
Sweden £10.00 5-7 Working Days*
Czech Republic £10.00 5-7 Working Days*
Slovakia £10.00 5-7 Working Days*
Estonia £10.00 5-7 Working Days*
Lithuania £10.00 5-7 Working Days*
Slovenia £10.00 5-7 Working Days*
Hungary £10.00 5-7 Working Days*
Latvia £10.00 7-10 Working Days*

* Working day is Monday to Friday excluding UK public holidays.

If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be applicable for each address.

Sorry – at present we're currently unable to accept website orders to BFPO addresses.

Items excluded from international delivery


Not everything we sell online is eligible for international delivery, for logistical or legal reasons. Here's a list of branded items that are not available for international delivery:-
  • Disney
  • Barbara Hulanicki
  • George Home
  • Lingerie brands
  • Mandi
  • Threads
  • Voulez Vous
  • Christmas jumpers
  • G21
  • Moda
  • South Dean Street
  • Toys
  • Baby equipment

International Delivery Terms

For international deliveries outside the UK, the delivery service will be provided to you by Asda Delivery Limited, in accordance with the International Delivery Terms.

For more information, see the International Delivery Terms.

Payment and VAT

We only accept payment in Pound Sterling and by credit or debit card or PayPal. All prices shown on the website for both items and delivery services are inclusive of any applicable UK VAT.




Changing, cancelling or returning an order

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact us using the following details: ASDA George, PO Box 9564, Newark, NG24 9GF; Email: asda1@mailgb.custhelp.com; or Telephone: (+44) (0)800 952 3003 (lines are open between 8am and 8pm (GMT) 7 days a week. Please be ready to quote your order number and order date.

To cancel your order, you may wish to use our Cancellation Form (although there is no requirement to do so). To do this, simply:

  1. Download, print and complete the Cancellation Form.
  2. Repack any items to be returned, including the completed form.
  3. Send back to: ASDA George, PO Box 9564, Newark, NG24 9GF, United Kingdom.

If you wish to cancel your order after is has left our warehouse for delivery, then you’ll need to return any items which are delivered to you. We recommend you use a postal service that insures your contents and gives you proof of postage.

You have 28 days from receipt of the order (or for certain products and as set out in our Terms and Conditions, 100 days from receipt) to cancel your order.

For full details of our cancellation and returns policy, view our Terms and Conditions.

If you have any queries, please take a look at our Customer Service Pages or email us.