We’re sure you’ll love your purchase but if you do need to return anything to us please use one of the following options:-

Damaged or Faulty Item(s)

If your item is faulty or damaged please call us on 0844 824 3000 between 8am and 8pm, 7 days a week. Our customer advisors will be happy to assist you. Please note damaged or faulty goods cannot be returned to store.

OR

Return to Store

You can take your unused product to any Asda / Asda Living store along with the Advice Note you received in your parcel and the Debit / Credit card which you used to buy the goods. We will refund the purchase price of the returned items or exchange for another item if you prefer...

OR

Return by Post

You can send your unused product back to us including the Advice Note you received in your parcel via the Post Office at the address shown below. Please note that the Post Office will charge you for this service and we recommend that you ask for free Certificate of Posting as this may help us keep track of your parcel. Your refund will be credited back to your Debit / Credit card when we receive your parcel. Your statutory rights are not affected in any way.

You can call us on 0844 824 3000 between 8am and 8pm, 7 days a week where our Customer Advisors will be happy to help you!