Customer Services

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ASDA & George Information and Services

Customer aiding information


You may only use this website on a personal, non-business, non-commercial basis in accordance with these terms. You may not use this website in the course of any trade or function or for any other commercial purpose.

We will use reasonable skill and care to fulfil your orders, and to provide products to you of satisfactory quality. However, we cannot guarantee that things may not go wrong on occasion and nor do we make any other promises about the accuracy, completeness, quality or reliability of the information, products, and/or services contained on this website.

We will be responsible for all reasonable and foreseeable direct costs which you incur, which are directly caused as a result of our negligence or a breach of any of these terms by us and which you could not have avoided by taking reasonable steps. We will not be responsible for any loss resulting from your breach of any of these terms and conditions.

Notwithstanding the above, Hamleys' aggregate liability (whether in contract, tort or otherwise) for losses shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.

If you are using this website in the course of a business, we will not be responsible for any loss your business may suffer or for any other indirect or consequential loss arising out of or in any way connected with the use of this website or for any information, products and services obtained through this website.

Hamleys does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

We use reasonable endeavours to ensure that the website is free from computer viruses and other malicious programs. However, we cannot accept responsibility for any computer viruses or other malicious programs which are transmitted to your computer as a result of your use of the website or any third party website, unless this was due to our negligence or a breach of these terms and conditions by us.

We will endeavour to ensure that transmissions to the website will be error free and that access to the website will be uninterrupted, but due to the nature of the internet, this cannot be guaranteed. Website access may be temporarily suspended to allow us to undertake repairs or introduce new facilities or services, but again we will do our level best to ensure such interruptions are limited. Unless we are negligent, Hamleys cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.

For further information, please refer to our Security Policy.