ASDA & George Information and Services
Customer aiding information
Cancelling your order
You have the right to cancel your order within seven working days of delivery. The ability to cancel orders does not apply to goods which have been worn, washed and/or otherwise used.
To cancel your order please contact us, or write to us within 7 working days of delivery of your items, quoting your order number. We will issue you with a returns number. You must take reasonable care of the items whilst they are in your possession and you must not use them. Please return the goods to us in their original packaging, quoting the returns number. We advise that you return any goods using registered post in order to ensure their safe return.
We will only refund the purchase price (if we have received payment of the price) when we have received the goods from you in an undamaged state. Returns will be at your cost.
If the product(s) has not been dispatched we will cancel the order and full payment will be refunded. If the products(s) has been dispatched and we are unable to prevent the delivery you should refuse to sign for the goods and they will be returned to us and the cost of your order refunded but not your delivery charge.
In some instances you may not be able to part cancel an order but you may be able to return the order and claim a refund, if this is the case customer services will explain this to you. If you have selected installation or assembly of the product, once our fitters have started the installation/assembly you cannot cancel your order. Your rights under consumer legislation for these goods are not affected.